On 3-18 I sent my Dr. office a fax requesting a refill of my progesterone. They called me back on 3-25 saying they got my fax yesterday. My reasoning for sending a fax, was I didn't have to leave it on a voicemail, and rely on some old nurse to write all the specifics down.
The supposed refill did not make it to my prescription provider until 3/28. It just shipped today ( 4/2 )
I realize having to use an online prescription company is my issue, but their SLOW, reaction time is killing me, so on the 3-28 when I realized I was not going to have my progesterone in time to take it for that cycle, I called the nurses to request the refill on my Femara, cuz now, I'm going to have to use another cycle & will need that now too. she called me back after hours & told me that she couldn't refill my prescription until I had an HCG test. I said why do I need that? she said, because! if not no prescription. & since it was after hours she wouldn't fax a lab slip to my lab & wanted me to call back, another day to request it, since she was going on vacation, but she would leave my chart out for when i called back? Hmmm paperless system is really working for them.
So I call back & they are closed ? I seriously need their work hours. So the weekend goes by & I call Monday morning & ask the new nurse why I need an HCG test, she said, so we can make sure you aren't pregnant, I told her I chart, I know I'm not pregnant. She said, that's only a piece of paper. So knowing I won't ovulate w/out the Femara, I reluctantly go to the lab to have my blood drawn. It's killing me to pay $95 to prove to some dumb nurse that I'm not pregnant.
So I wait 2 days, because they don't do anything quick, still no call today, so I called there. Of course no one answered. The nurse called & the phone was in my purse, while our contractor was measuring. So of course in true fashion, she says, call back, no other info, just call back, ( no extension, no nothing ) and oh, we're only open today til 4:30 & it's 4:25 now. So I call back immediately & her extension is busy, so I dial the receptionist, who says, well I can put you thru to her line. I said I'll wait, til she's off the phone. she said well I..... I said firmly I'll wait.
So the nurse gets on & congratulates me that I'm not pregnant & I can get the Femara refilled. ( WTH ) are you serious you crazy!!. I tell her, really, that surprised me, cuz I told you the other day I wasn't. & that I chart I know for a certainty that I wasn't pregnant. She states, well we have to be sure. I said. I chart, I know for sure that I wasn't so you made me waste $95 for nothing. I said can you just get the prescription going. ( Mind you I initiated the whole phone call - so who knows how long they would have waited to call me back ) She's like where do you want it to go? Really I gave you all this already. She's like well I didn't know if you want to send to a local pharmacy, I said I can't! So can you please move this along, so then she starts questioning, etc, etc.
Without reaching thru the phone & strangling her. I said, can you please do what I asked you to do a week, ago, the longer you wait, another cycle I am going to have to wait, because of your slow work. she's like we did everything as soon as we got it. I told her, please don't get me started. Then she tries to say, well this is the doctors orders, I say, well this is not what he & I discussed when I was in there last. I said again, can you just make sure the prescription is faxed in, today. She's like well I don't think you are going to get it on time. I said really, so what day of my cycle am I on? how do you know when I need it. She proceeds to tell me she doesn't know how to chart & doesn't understand it( well maybe you shouldn't be working for a doctor who doesn't prescibe BC & solely relies on NFP )
Some ladies in the FB group have ranted about the mismanagement of na.pro offices. I don't think it's limited to those practices alone. I think it is a bigger problem in a lot of offices, that don't rely on BCP to fund their office. Last year, I wrote a letter to the practice manager, who never replied to me, not that I excpected her to. Every time I see my doc, I tell him ( beg) him to go off on his own. he would do much better on his own. If it weren't a big thing to me to have a doctor who is pro-life I would look elsewhere & closer to home.
Okey dokey, enough for tonight.. thanks for reading my rant tonight.
